Choirul Saleh, Syahrul Ibad, Suryadi, Agus Suryono
The objective of this research is to analyze, describe and construct the implementation of Program Smart Village (Kampung) as public service innovation in Banyuwangi Regency. Research contributes to the progress of public administrative science and also gives references to government, academicians, people, private and stakeholders for the development of better and sustainable innovation of public service. Method of research is qualitative appoach involving activities of searching, understanding, explaining and obtaining description about social and public phenomena related with Program Smart Village (Kampung) in Banyuwangi Regency. The realization of public service innovation is done through the development of villages to be integrated with optical fiber based information and communication technology that emphasizes on productive economic works, creative economic works, education-health improvement, and poverty eradication. Result of research showed that the Government of Banyuwangi Regency has been successful in conducting Program Smart Village (Kampung) for public service innovation. Banyuwangi Regency won the 2019 Innovative Government Award (IGA) Contest for the category of “Innovative Regency”. There were 41 villages/sub-districts used as pilot project for Program Smart Village (Kampung) and further implementation was planned to involve 176 other villages/sub-districts. Research concludes that the Government of Banyuwangi Regency has been thorough and creative to develop public service innovation and also been capable to manage factors supporting and constraining public service innovation, such as: a) Human Resource, b) Structure and Infrastructure, and c) Socialization.