Nour Hussein Tawfeeq Shakhour, Bader Yousef Obeidat, Mais osama Jaradat, Muhammad Alshurideh & Ra'ed Masa'deh
Each paper must start off with an abstract (with the exception of case studies). The The concept of organizational agility in UAE has been investigated widely in relation to the oil and gas sector and the information technology industry in which the most recent explorations were within the digital marketing field, however, limited research studies investigated organizational agility in relation to organizational excellence in service sector specifically healthcare settings. This study is planned to empirically test the impact of organizational agility on achieving organizational excellence in healthcare services organizations in the UAE healthcare services sector. A quantitative research design, using the surveys-based methodology by adopting two questionnaires to quantify the responses and opinions of the study participants. The study found that organizational agility practices that emphasize extensive sensing agility, and response agility when considered as a comprehensive system, have a significant positive effect on organizational excellence in the UAE healthcare services sector. While agile concepts that have not been explored extensively with respect to the healthcare sector, the study findings emphasized two forms of agility applicable for healthcare settings, sensing agility, and response agility where most of the efforts can be deployed by organizations to achieve excellence. Accordingly, top management in a healthcare setting should precede organizational excellence efforts with organizational agility initiatives. That is because agile organizations are the trend and agility is the valid reason for survival in such a turbulent environment accordingly management should invest in technology, communication channels, and highly mobile resources which are considered as the main enabler of organizational agility.